Bharat Gas with a tagline ‘Cook Food, Serve Love’ always tries to cater to the needs of the customers. The pioneer in the Indian LPG market Bharat Gas has come up with the smart card scheme for thousands of its customers in Pune for a better delivery system.
The novel initiative will help liquefied petroleum gas (LPG) cylinders come to people’s doorstep without making them stand in long queues or ring up repeatedly to get the refill. The system came into effect on December 8. Areas like Katraj, Sinhagad Road, Bibvewadi, Koregaon Park, Chinchwad, Warje, Rahatani and Kharadi will be covered under this scheme initially. Out of over 11 lakh Bharat Gas consumers in the city, 5,000 have been issued smart cards.
According to the company officials, it will be much easier to book the refills round-the-clock now. The company will also ensure that cylinders are delivered to the right customer. The distributor issues the magnetic card, quite similar to an ATM card, to each consumer after thorough verification. The card will electronically store information of the consumer and then the consumer can book a refill by swiping it at the cabin installed at the distributor’s outlet.
At the time of cylinder delivery, the consumer is supposed to swipe the card on the magnetic card reader which the delivery man will be carrying. The delivery time will be recorded and the consumer’s information saved before will be verified. The consumer will receive an SMS about the delivery. This will make the entire system less complicated and more transparent.
Distributor Vinod Rathi thinks that once the customers all over the city get their smart cards, the number of complaints about non-delivery will fall remarkably. He said, “Manual errors lead to wrong delivery at times. Many people cannot get their refills despite booking well in advance due to a busy schedule. This leads to quarrels and an increase in customer complaints. The smart card system can solve such issues.”
Consumer Shyam Bhutada, a working professional said, “The smart card facility has helped us since the booking is as per our convenience.”
Pravin Channe, another LPG consumer, when booked his refill last time, it was recorded as delivered in the distributor’s list. He said, “However, I did not get the refill. The dispute carried on for 15 days and I had to manage without an LPG cylinder. Now, the smart card will ensure fool-proof delivery.”
- Yogesh Sapre
April 30th, 2012 at 3:52 am
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November 2nd, 2011 at 2:45 am
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May 18th, 2011 at 2:48 am
Hi Sir/Madam,
When I asked Gas dealer for required documnet for SMART card they are saying that Ration card is must, My question is that is other identity proofs are not applicable to avail SMART card, adn many of persons are not having Ration card and when I tried to apply for a new Ration card and agent is saying it will take minimum 3 month to get a new Ration card . Could you please clear if we are noit having SMARET card , then it there any other means to get the LPG cyclinder (follow the previous process)
March 7th, 2011 at 11:01 pm
Dear Sir/Madam,
Now a days the GAS Agency Dealer are not co-operating with the people for detail information of Smart Card. They are giving stess to produce ration card as a necessary legal document to get refiling of LPG and denying to issue GAS Cylinder. My question is that in pune city so many persons are from other state and districts they came here for employment, as they are not holding any ration card, what is the remedy to them to get refiling of LPG.
Please help………..
March 4th, 2011 at 4:03 am
Whether cylinder will book centrally at Bharat Gas or it will book to our distributor through smart car
March 1st, 2011 at 1:55 am
Why ration card is made compulsory? Is it possible to book cylinder without smart card here after.
What abt those who don’t want smart card at all.
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December 24th, 2010 at 6:30 am
how can a person know that his name is there or not in the smart card list? because generaly the bharat gas employee always do rude talk with customer and dont want to disclose anything……