Pune Airport Ranked Third Best by ACI for ASQ

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Pune Airport Ranked Third Best by ACI for ASQ What may come as a surprise to the citizens of the city, the Lohegaon Airport has been rated third. The rating was done by the ACI (Airport Council International), which is an international organization of airport operators. The ranking was done for all the major airports of India, on the basis of ASQ (airport service quality).

The civic aviation ministry has made it a rule that in order to classify an airport to be a major one, it should have more than 15 lakh outgoing and incoming passengers per annum. There are about 14 major airports in the country at present.

All the airports who participate in the survey, ask a questionnaire about their dayai??i??s experience to the passengers who are about to depart from the airport. All the airports have a standard format for the questionnaire for these passengers. These questions are asked to the passengers who are about to depart from the airport. This system allows the various airports to get information about the quality of their service and also helps them to make decisions and strategies. More than fifty percent of the top 100 airports across the globe participated in ASQ.

Pune airport director P S R K Sudhakar said that ai???The nine major airports under the survey are managed by the AAI and do not include the PPP consortium model airports i.e. Mumbai, Delhi, Bangalore and Hyderabad, which are surveyed separately by the ACI. The AAI is one of the stakeholders in the airports developed through consortiums.ai???

He added that ai???The airports are assessed on 34 different parameters, which define the passenger experience through the airport. Some of these parameters include, waiting time at check-in counters, waiting time at security, number of baggage carts available, waiting time at immigration, courtesy by airport and security staffers, passenger facilitation etc.ai???

The rating was done on a scale of 5 points. The Lohegaon Airport of the city received a rating of 3.5 by the ASQ for a period between April and June. The airports of Guwahati and Goa were on the top position with a rating of 4, while Jaipur was on the second position. Sudhakar said that on an international level, a rating of 4 was very good. Till now the Incheon Airport in South Korea has received the highest rating with 4.75 points.

In the last two years, many new facilities were made available at the Pune airport, which includes buildings for the international arrivals and departures on both sides of the old terminus; it is made on an area of about 11,000 square meters. It has also added facilities like new parking lots, more number of conveyor belts for luggage, aerobridges that enable the passengers to go to and from the aircraft to the terminal building directly.

The ASQ survey is a benchmark program to check the customer satisfaction in which more than 190 airports and 50 countries conduct a survey every month. ACI declares these results every quarter. In India, this survey is conducted by the Asia Pacific regional office of ACI, based in Hong Kong. cialis en ligne canada. order viagra from india. cialis super active canada.

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